Refund Policy

Ashok Travel World will process refunds only upon receiving a cancellation request/claim from the customer/travel agent/corporate company through the "My Account" section or email.

Refunds for canceled air tickets will be credited back to the customer's original mode of payment once the refund amount is received from the Airlines.

The refund process by Ashok Travel World will be completed within 72 hours of receiving the refund from the involved Airlines/hotels/transporters/other suppliers.

If a booking is over six months old, any refunds received from the airlines may be transferred to the customer's ATW wallet. Customers can then transfer this refund amount from the ATW wallet to their bank account by logging in to the Ashok Travel World website.

For credit card refunds, the process may take up to 72 hours, while for net banking transactions, it may take up to 7 days due to banking procedures.

Once wallet amount has been used in a transaction, the remaining balance in the wallet cannot be transferred to a bank account but can be used for future bookings with Ashok Travel World